We’re Hiring Executive – Marketing & Customer Service

Position: Executive – Marketing & Customer Service

Department: Marketing & Brand

Job Type: Full-time

Company Name: AKSID Corporation Limited

AKSID Corporation Ltd, the exclusive distributor and applicator of SIKA AG (Switzerland), is a leading company in the construction and infrastructure sector of Bangladesh. With a proven track record in mega projects like the Bangabandhu Sheikh Mujib Railway Bridge and Dhaka Metro Rail, AKSID delivers world-class construction chemical solutions nationwide. As part of our expansion, we are seeking dynamic and skilled professionals to join our growing sales and technical teams. We offer professional training, career growth opportunities, and the chance to work with globally recognized technologies. Join us in building a stronger and more sustainable Bangladesh.

About the Role

We are looking for a proactive, customer-focused, and organized female professional to join our Marketing & Customer Service team. The selected candidate will be responsible for customer communication, loyalty program operations, dealer coordination, marketing stock monitoring, and promotional support.

Key Responsibilities:

• Manage outbound customer calls, averaging approximately 200 calls per day, to collect feedback, address concerns, and ensure customer satisfaction.

• Identify customer needs, resolve queries, and maintain professional customer relationships.

• Maintain accurate customer interaction records, complaints, follow-up actions, and CRM data.

• Prepare daily and weekly reports on call outcomes and customer feedback.

• Manage customer loyalty program activities, including member registration, onboarding, follow-up, and database updates.

• Communicate trade schemes and promotional offers to the sales team and dealer network.

• Coordinate with dealers and the sales team to monitor stock availability and primary/secondary sales.

• Maintain dealer and retailer databases and track loyalty points and transactions.

• Prepare weekly and monthly territory-wise marketing stock reports.

• Coordinate the distribution of marketing materials and point-of-sale materials (POSM).

• Support the marketing in promotional activities and other assigned tasks.

 Educational Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Management, or a related discipline.

• Candidates with relevant academic backgrounds and practical communication skills will be preferred.

Required Skills & Competencies:

• Excellent verbal communication and interpersonal skills

• Strong customer service and relationship management abilities.

• Good telephone etiquette and a professional attitude.

• Proficiency in MS Excel, MS Word, and email communication.

• Ability to manage large volumes of customer calls and maintain accurate records.

• Strong coordination, follow-up, and reporting skills.

• Good organizational skills, attention to detail, and a positive mindset.

• Ability to work under pressure and meet assigned targets.

Experience Requirements:

• Fresh graduates are encouraged to apply.

• Experience in customer service, telemarketing, call centers, CRM operations, dealer management, or marketing support will be an advantage.

Compensation & Benefits:

• Attractive salary package based on experience

• Performance-based Increment

• Mobile Bill

• Festival Bonus

• Health Benefit

• Alternative Saturday off

• Subsidized lunch

 Job Location:

• Dhaka Corporate Head Office

Note: Only shortlisted candidates will be contacted for further assessment